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FAQ

Do you ship to all countries?

Yes! We ship worldwide.

How long does shipping take?

Estimated shipping times vary up to 30 days depending on your location and distance from our fulfillment center. We ship worldwide for free. Expedited shipping is available for an additional fee.

Can I track my order?

Yes! We email tracking information to the customer after payment has been successfully processed and an order has been shipped.

Can I cancel or modify my order?

If you would like to cancel or modify an order, please contact us immediately at service@babyfitzstore.com. Orders are processed within 72 hours of being placed. It is only possible to modify or cancel orders before they have been processed. There is no guarantee that we can cancel or modify your order after it has been placed, but we will try our best.

Can I return my order?

Yes! We want you to be 100% satisfied with your purchase. We gladly accept returns up to two weeks after receiving the order. Please refer to our Refund Policy for more details. Please note, returns based on shipping time are not accepted. 

I haven’t received my order.

We thank you for your business and appreciate your patience. If your order has not arrived within 60 days, it is simply unacceptable. We apologize for the inconvenience. Please contact us at service@babyfitzstore.com, and we will immediately refund your purchase.

I am missing items.

Please do not worry if all of the items you order do not come within the same package. Items may be shipped separately at no additional cost.

Where do your products come from?

We are a global brand and proud to work with manufacturers and suppliers from all over the world, including California (United States), Ontario (Canada), Melbourne (Australia), Occitanie (France), Puebla (Mexico), and Shenzhen (China).

Are your products made from silicone safe?

Absolutely! All of our products are made with high quality, non-toxic silicone and are BPA and phthalate free.

What are your washing instructions?

Most of our clothing can be machine washed in a light cold cycle with mild detergent and tumble dried on low heat. We find clothing washes best when turned inside out. Delicate and knitted material should be hand washed and hung to dry.

Most of our items made of silicone are dishwasher-safe or can be washed by hand with warm, soapy water.

My question isn't listed here.

If you have any questions, comments, or concerns, please Contact Us directly at service@babyfitzstore.com. Please allow 48-72 hours for a response.